Move In Information
Please use this page as a resource to prepare for your move-in day.
The Walnut Towers property team is looking forward to assisting you as you continue to settle into your new home. Please contact any of the following individuals with questions or concerns that you have regarding your move in or leasing process.
Regional Property Manager: Carlie Husaini
Senior Property Manager: Kahla Bauer
Leasing Manager: Courtney Hedeen
Maintenance Requests: Maintenance
Leasing Requests: Leasing
Accounts Receivable: Shelby Whitney
Your move in date at Walnut Towers is quickly approaching! We are so excited to welcome you to our community. As you prepare for your transition, please keep in mind the following information:
- Key pick up must be completed during office hours, Monday through Friday from 9:00am-5:00pm at our leasing office in Shadyside located at 5500 Walnut Street, Suite 200
- We can not accommodate a large 18-wheeler moving truck. Please notify your moving company of this and make arrangements for the furniture to be loaded onto a smaller box truck for delivery.
- Residents are encouraged to conduct a move-in inspection within 7 days of their move-in date through the Walnut Capital app. During this inspection, residents can take photos and any area the resident fails will be entered as a work order. Download the Walnut Capital app on Apple or Google Play to get started.
- Electricity must be transferred into your name by your lease start date, and you must provide your account number to the leasing office before picking up keys. Gas, water, and sewage are back-billed through the rental portal.
- Your proof of renters insurance must be uploaded to your Rentcafe Portal or sent to the Leasing Office before picking up your keys.
- All move in charges must be paid before you receive your move in materials (keys, parking permits, Walnut Perks card, promotional refunds, etc). These charges include first month rent, water and sewage, and/or non-refundable pet fees.
- Moving boxes, after collapsed, may be disposed of in the recycling dumpster located in the parking lot.
- On your move-in day, please make sure to use the rear doors rather than the front doors when moving your items into the building.
Need a moving service?
You're in luck! Friendly Movers and Meta Movers is part of our Walnut Perks program! Book one of these movers and receive a discount when moving into a Walnut Capital property. For more information on the discounts, visit our Walnut Perks page.
Electricity
Gas
Cable and Internet
If for any reason the gas & electric are not transferred into your name by your lease start date you will be held responsible for any charges incurred from that date forward. A $15 vacant service fee will be charged to your residential account for the first occurrence and a $50 vacant service fee will be charged for any following occurrence.
*All utilities must continue to stay in your name through your lease end date. Any time utilities are taken out of your name you will be held responsible for any charges and any vacant service fees.
Helpful Account Information
Need to make a payment? Want to submit a service request? Visit your resident portal to access your account and various online amenities! Make sure to save the log in link to your favorite browsers bookmark bar!
And don't worry, if you forget the web link address, you can always log in to your account by visiting our website and selecting Resident on the right-hand side of the webpage.
Important: Don't forget to update your account information if your email address is changed! Your email address must be current to receive payment notifications, community updates, and other online activity confirmations.
Emails
As a Walnut Capital resident, you will occasionally receive emails from us. These emails are important because they include notices and information about your apartment. Some email programs block addresses they identify as spam, even if they are from legitimate sources. We recommend adding cdr@yardi.com to your Safe Senders list, so that you don't miss out on these reminders!
Text
We will be sending out SMS alerts to your mobile phone for events such as construction, utility issues, etc. We will never send out an SMS alert that does not have to do with urgent property information. Please opt in to these text alerts in your account settings.
Common Area WiFi
Username: walnuttowerspublic
Password: frickpark7070
Reporting Emergencies
If you would like to request emergency maintenance please call 412-683-3810. Emergencies are limited to:
- No heat
- No water
- No air conditioning
- Locked out of unit
- No working toilet in your unit
- Smell of Gas in your unit
- Structural damage to your unit
- Broken pipes/water lines
If you would like to report any other non-emergency issues, Please submit a maintenance request through your Rentcafe Resident Portal.
Renters Insurance
Walnut Capital Management requires all residents to obtain and maintain evidence of liability insurance throughout the term of your lease, including lease renewals. Prior to your move-in, you are required to purchase and maintain Renters Insurance with minimum liability coverage of at least $100,000. As a reminder, we do not carry insurance to protect you against loss of your personal property. WHAT STEPS DO YOU NEED TO TAKE?
IF YOU ALREADY HAVE RENTERS INSURANCE: If your current policy provides for at least $100,000 of liability, you are set! Simply email or send your policy declarations page to the leasing office on your move in date. The insurance declaration page should contain the policy effective date, coverage amounts, policy number, and expiration date.
IF YOU DO NOT HAVE RENTERS INSURANCE: We recommend you visit our preferred vendor www.ResidentShield.com for a quote and to obtain coverage, or you may secure your coverage elsewhere. You can also purchase personal contents insurance for a small additional fee. To enroll in the ResidentShield plan, feel free to visit the website above or contact the ResidentShield customer service team at 1-800-566-1186. Coverage can begin with ResidentShield immediately, and our office will receive an automatic notification of your online policy purchase.
Understanding Your Landlord Required Tenant Liability Policy
- This policy ONLY provides liability coverage for the apartment community in case of resident- caused damage or loss
- It DOES NOT provide coverage for the residents personal items or belongings
- The apartment community is listed as the Primary Named Insured and all policy interactions are the responsibility of the apartment management staff
- Once you are enrolled, you will be listed as an additional insured on the landlords policy
- The cost for this insurance will be charged and paid with your monthly rent
- DEDUCTIBLE: (Per Loss Occurrence Per Tenant unless indicated otherwise)
Property Damage: Greater of the Tenant Security Deposit or $500.00. Pet damage claims require additional security deposit.
If you have specific questions about this policy please contact the leasing office or call ResidentShield at 1-800-566-1186. You may purchase a standard HO-4 Renters policy from www.ResidentShield.com that WILL cover your contents in addition to the community required liability.
Purchasing With Walnut Perks
Walnut Capital Management is happy to welcome you to the Walnut Perks program. Before painting the town, make sure to research the discounts and perks that Pittsburghs local vendors offer so you can save big on your purchases! Visit our website!
Refer a Friend
Do you have friends who are looking for a place to live? Send them to Walnut Capital! Earn free rent for any referral that moves into one of our properties! Check out our website for more details.