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Frequently Asked Questions

Frequently Asked Questions

Residents

We attempt to resolve all maintenance issues within 48 hours. Please note: emergency maintenance will be completed as quickly as possible. If you have any requests or specifications regarding your work order, please let us know and we will make the proper arrangements. If there is follow-up work that needs to be done in your unit, we will keep you up-to-date until your work order is completed.

 

Don't fret! All you need to do is submit a work order. You can do this by calling or emailing the leasing office, or submitting a maintenance request online through RentCafe by logging into your account. Still confused? Check out this video to see how. (this video is for the resident app. Submitting a work order online will look slightly different)

 

No. If you are comfortable letting our maintenance team into your unit while you are not present, we will complete the request without you. If you are not comfortable with this, we will schedule a time to come in when you are home.

 

 

Yes. We require written notice to permit anyone who is not a lease holder into your apartment. Please let the leasing office know to expect the cleaning company and we are happy to give them access to your apartment.

 

 

Rental payments can be made through your resident portal (RentCafe). Residents can make one-time payments or set up auto-pay by selecting the payment tab in RentCafe. Watch this video to learn how. (this video is for the resident app. Making a payment online will look slightly different)

 

To opt into property text messages login to the RentCafe Resident Portal and click on your profile icon. Select Edit Profile and check the box for "Allow Text (SMS) Notifications". Enter your mobile number and then click Update Profile.

 

Log into your RentCafe account to access your community bulletin board. This is where you will be able to post any information or questions for other community members to view. Posts are monitored and approved by the Leasing Office. Watch this video to learn how. (this video shows how to access via the app. Using the website will look slightly different.)

 

To view your lease renewal options, log into your Rentcafe Portal and select lease > lease info. Here, you will be able to view and select your desired lease term.

 

 

If you are locked out during office hours, call the onsite leasing office to get into your unit. If you are locked out after hours, call the emergency number 412-683-3809 and press 2 for maintenance emergency. A team member will then meet you on-site to let you into your apartment. Additional fees are associated with after-hours lock outs.

 

All packages are delivered directly to the on-site package room and will be kept there until retrieved. Walnut Capital is not responsible for any lost or stolen packages.

 

 

Building quiet hours begin Sunday-Thursday at 10 PM and Friday/Saturday at 11PM.

 

We do not require a fee to reserve the lounge. However, please contact the Leasing Office if you would like to reserve the space.

 

Trash Rooms are located on each floor. All recycling needs to be taken to the recycling dumpster located in the rear of the building, off of the second floor entrance. All cardboard boxes must be broken down and placed directly into the dumpster or a fee will apply.

 

You may hang things on the wall as you see fit as long as all holes are patched prior to move out. We do not allow our residents to paint the walls.

 

 

To buy out of your lease, we require a buy-out fee equal to one month's rent and 90 days notice. After that fee is paid, we will begin to advertise and show your apartment. You will still be responsible to pay the monthly rent and utilities until the apartment is re-rented to a new resident or 90 days has been fulfilled from your official lease break date.

 

If you are interested in transferring to another Walnut Capital property, please keep in mind:

  • Residents must provide 90-days notice for their current apartment or townhome. They will be responsible for rent and utilities for 90-days or until a new renter has been found.
  • The application, admin and buy-out fee will be waived
  • A new security deposit will be required for the new apartment or townhome

 

You are not permitted to sublet your apartment.

 

 

The fitness center is located on the 1st floor on the left side of the building.

 

The resident lounge is located on the 1st floor on the left side of the building.

 

There is a laundry room on each floor to the right when you step off of the elevator.

 

 

There is a pet relief area in the rear of the building off of the second floor entrance.

 

Reach out to the leasing office to notify them of your new pet and they will send you an addendum to sign.

 

 

Once your lease renewal has been generated by the Property Manager, you will need to log into your Rentcafe Portal and select the pencil icon to view and sign your lease renewal.

 

No, you may renew your lease for any lease term between 4 and 12 months. The rental rate for each lease term will vary. These rates can be viewed in your RentCafe account.

 

Residents must provide notice at least 90-days before the lease ends as required in the Lease Contract. To provide notice, log into your Rentcafe account and select lease > lease info > give notice. If you do not give notice before 90-days, your lease will automatically convert to Month-to-Month with a 12% rent increase.

 

 

We ask for a forwarding address when you drop off your keys at the end of your lease. We will then check your apartment and mail you all or part of your security deposit to the forwarding address on file.

 

Under Pennsylvania law, a landlord must return the tenant's security deposit within 30 days after the tenant has surrendered the rental property to the landlord (that is, returned the keys and vacated the property). If you are vacating early before your lease end date contact the leasing office.

 

You will receive a detailed checklist of all items that need to be checked, completed and cleaned. As per your lease, the unit must be returned into our possession as you received it upon move in less normal wear and tear. Carpet cleaning will always be deducted if applicable as outlined in your lease.

 

The security deposit is half of one months rent with approved credit. Depending on your credit score, the security deposit may be equal to one months rent.

 

No, unfortunately we cannot send checks out of the country. If you will no longer be in the US after vacating the apartment, please make arrangements with a friend or family member within the US who can take care of the return check for you.

 

 

   

 

Prospects/Applicants

Absolutely not! Feel free to schedule a tour free of charge. Please contact the leasing office for available tour times.

 

We prefer you make an appointment, but do accept walk-ins if the schedule permits. Walk-in appointments may only view vacant units as we provide our residents at least 24-hour notice if we will be showing their home. If you want to view a specific unit or floor plan, please make an appointment.

 

To schedule a tour to view the property in person, please call the leasing office at 412-683-3809 or email leasing@walcap.com.

 

Yes! You can schedule an appointment with one of our leasing agents and tour via facetime, skype, googlemeet, etc... We also have pictures and videos of many of our units to share!

 

 

Typically, it takes between 3 and 5 days to process your application.

 

You will pay a $50 application fee per applicant (and co-signer if applicable), a $150 administration fee, and a security deposit ( of one months rent with approved credit or 1 month's rent otherwise)

 

We do not offer price reductions for signing a longer lease or paying upfront.

 

You can apply for an available apartment by completing an online application.

 

 

Electricity

Duquesne Light: 412-393-7100

Gas

Gas will stay in Walnut Capitals name and be billed back to the tenants.

Cable and Internet

Verizion Fios: 800-662-2215 Comcast: 412-771-8100

If for any reason the electric is not transferred into your name by your lease start date you will be held responsible for any charges incurred from that date forward. A $15 vacant service fee will be charged to your residential account for the first occurrence and a $50 vacant service fee will be charged for any following occurrence.

*All utilities must continue to stay in your name through your lease end date. Any time utilities are taken out of your name you will be held responsible for any charges and any vacant service fees.

 

Yes. Walnut Capital requires all residents to obtain and maintain evidence of liability insurance throughout the term of your lease, including lease renewals. Prior to your move-in, you are required to purchase and maintain Renters Insurance with minimum liability coverage of at least $100,000. To get renters insurance, visit www.residentshield.com or call 1-800-566-1186 for insurance quotes and general information. Select the policy coverage option thats right for you. You and your community leasing office will receive instant notification of your policy purchase via e-mail. Watch this video to learn how to get renters insurance.

 

If you would like to apply for one of our apartments, your leasing agent can send you a personalized invitation to create a Rentcafe account and begin the online application.

 

The apartment will receive routine maintenance and items will be replaced as needed. It will also be fully painted, professionally cleaned, and all carpets will be professional cleaned prior to move-in.

 

  • Move In time is after 1:00PM and keys are picked up at: 5500 Walnut Street, Suite 200, Pittsburgh, PA 15232.
  • Rent is due when you pick up your keys.
  • If you are a resident of Walnut Towers moving trucks are permitted in the upper driveway only. No large moving trucks are permitted to park in drive way or parking spaces. We do allow small box trucks. Please display your address in the window of your moving truck.
  • Please remember to break down boxes and carry all garbage to the appropriate recycling/dumpster area.
  • Your renters insurance must already be set up and your declarations page should be brought with you when you pick up your keys.
  • The electric must be transferred into your name.

 

Key pick up must be completed during office hours (Monday through Friday between 1:00 PM and 5:00 PM). If you are moving in on a Saturday, please contact the Leasing Office to arrange your key pick up. You cannot pick up your keys before 1 PM on your move-in day.

 

 

Yes, we have an on-site maintenance team during normal office hours and an on-call crew available 24/7 for emergency maintenance.

 

Our management team is located in Shadyside at 5500 Walnut Street, and is available 9AM-5PM on weekdays.

 

 

We offer 1 and 2 bedroom apartments. Our 2 bedroom apartments come with either 1 bathroom or 1.5 bathrooms.

 

Yes. Our furnished corporate units come fully-equipped and include all utilities as well as cable and internet. Additional fees apply.

 

Yes. We offer leases as short as 4 months.

 

 

Yes. Our community is pet-friendly. All pets must be registered with management and a pet addendum completed at lease signing.

 

There is a $250 non-refundable pet fee (this is not a deposit). In addition, pet rent is $30 per pet, per month. No more than two pets per apartment.

 

We do not allow the following breeds: Pitt Bull, German Shepard, Doberman Pincher, Chow and Rottweiler. The weight limit is 100 lbs.

 

 

If you are interested in leasing a spot, you can reach out to the leasing office for availability. If spaces are available, our leasing team will prepare a parking addendum for you to sign. Parking fees will be paid with your monthly rent through your Rentcafe Portal.

 

Parking in the upper lot is free and first come first serve. Reserved parking is available for $85 for an outdoor spot and $120 for a garage spot.

 

Yes. You will receive a parking permit at key pick-up. Before parking your vehicle in a Walnut Capital garage or parking lot, make sure to display your assigned parking permit accordingly. The permit should hang from your rear view mirror with the parking information directed towards your front windshield. Displaying this permit will prevent your vehicle from being inappropriately towed or ticketed.

 

Unfortunately, your parking lease is an actual lease and the same lease break policies would still be applicable. If the property, however, is in need of parking spaces due to having limited parking or a waitlist for parking, the leasing office may be able to accommodate your request. Please contact your leasing office to inquire about property parking status or questions.

 

 

If you do not meet our income requirements of 3 times the monthly rent or your credit score and background check does not meet our minimum requirements, you will be required to have a guarantor/cosigner.

 

Your guarantor/cosigner will need to meet our income requirements of 5 times the monthly rent as well as meet the requirements of our credit and background check.

 

Yes, your guarantor/cosigner will pay an application fee of $50.

 

Unfortunately, due to our credit/background check that would be run on all guarantors and cosigners, all address and income information would need to be within the US.